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The Vet who let Nando down

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Directly continued from previous post…

Calling the vet did nothing to put my mind at ease. I wanted to find out whether Nando would need any more pain relief. It was going to run out at 11pm Sunday evening and I wouldn’t be able to find a vet to perform any surgery she may need until Monday when they would be open. This left an unknown number of hours where Nando could potentially be in a lot of pain.

I also wanted to find out whether it was common practice to splint a broken leg as this was something that my research kept suggesting.

However the vet made me feel like I was overreacting. She said that I was putting my cat through unnneccessary pain by taking her into the vet and that if I really had her best interests at heart then I would just leave her be until I could find a vet that would be able to perform surgery. She then also said that most likely the cats leg wasn’t even broken which is why the vet didn’t splint it. She also made unnecesary comments about our lack of pet insurance and questioned our financial ability to look after her.

After this phone call I was very upset and frustrated.

I made Nando as comfortable as possible and we sat together waiting for Monday to arrive. Nando was so brave. She was obviously in pain and discomfort and struggled to eat, drink and use the toilet. But she tried hard. And after every trip to the toilet or her dish, she always returned to lay next to me, and still managed to purr every time I stroked her.

A note…

After this whole ordeal was over I did file a formal complaint against the vet as I do believe the clinic didn’t look after us very thoroughly, especially in contrast to the amazing care we were about to receive.

I felt like the phone call was rude and unprofesional to say the least. Nando should have been on constant pain relief and I shouldn’t have been made to feel bad for asking after this. It is not common practice to splint broken legs on cats, but asking whether it is doesn’t require a rude answer. Nothing was said or done to prepare us for an amputation. In fact Nando’s situation was downplayed with one member of staff claiming it probably “isn’t even broken”. The second vet we went to examined Nando’s leg and immediately prepared us for the fact that an amputation was most likely, before she had x-rayed, etc. She also put Nando on constant pain relief as she said this was a necessity.


splint, pain, pain relief, vet

This is how Nando ‘slept’ whilst we waited to be able to take her to another vet. She only stayed in a very light sleep with her eyes never fully closed. Her third eyelid was almost always showing which research taught me is a common sign that cats aren’t feeling well.




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4 Replies to “The Vet who let Nando down”

  1. Hi Shannon – a very good update and glad you put in a complaint. As for the pet insurance and as to whether you could afford a pet – this was intrusive and totally wrong. Many people do not have pet insurance, particularly as they put up the premium just at the time the pet needs it most and getting old. Abysmal I feel and I do not have pet insurance as I believe I pay far less in the long run at the end of their life and just pay as and when needed. Love nanna xxx

  2. Ohhh my gosh I’m so sorry you guys went through this ordeal. That vet didn’t help at ALL, and really needs to get some continuing education schooling to learn the latest pain management protocols. Poor Nando!

    No vet should ever make assumptions about whether or not a client can pay. All treatments should be presented as an option, and then let the client decide what they can or cannot afford to pay. That was totally unfair.

    I’m so glad you got better care afterward. That pic of Nando breaks my heart.

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